Best VoIP With CRM Integration

What separates the top picks on this page?

RingCentral scores 8.6 and Nextiva 8.4, and the gap between them is mostly support and integrations. RingCentral took the highest blind call-quality score in our test, including calls made during deliberate network load, and it connects to Salesforce, HubSpot, Microsoft 365, Google and Slack. Nextiva's call quality came within a tenth of RingCentral, and its support answered in under two minutes every time and resolved a stuck number port same-day.

Dialpad scores 8.3 at $15. Its live transcript was accurate enough that our testers stopped taking notes, and real-time coaching cards surface answers during a call. Call quality sat a step behind RingCentral and Nextiva on loaded-network calls, and the uptime SLA only applies on Pro and above.

8x8 Work scores 7.8 at $24. Unlimited calling to 14 countries on the entry tier is the standout, and call recording is included on X2 rather than upsold. The entry plan runs $120 for five seats, the most expensive here, and the admin console is built for larger deployments.

What should you check before buying?

Our scoring weights call quality and reliability at 30, features at 25, value at 20, setup and admin at 15, and integrations at 10. Match that order to your own priorities.

• Recording and CRM integration: on RingCentral both need the $25 Advanced plan. On Nextiva, call recording is not on the entry plan.
• Real cost: taxes and fees added about 18% to our RingCentral quote. 8x8 Work is $120 for five seats at entry.
• International calling: only 8x8 Work includes unlimited calling to 14 countries at the entry tier.
• Admin time: RingCentral's auto-attendant and ring groups configured in under twenty minutes.

RingCentral

For teams that want the widest integration list and the highest call-quality score in this test, and will pay for the $25 Advanced plan to get recording and CRM integration.

Nextiva

For buyers who want near-RingCentral call quality with support that answers in under two minutes, and built-in CRM and helpdesk features on higher tiers.

Dialpad

For sales and support teams that want live transcription, real-time coaching cards, sentiment analysis and automatic call summaries on Standard.

8x8 Work

For businesses whose phone bill crosses borders and need unlimited calling to 14 countries at the entry tier.

RingCentral suits teams that need the widest integration list and the highest call-quality score here, while Nextiva suits buyers who want near-identical call quality with support that answers in under two minutes. Dialpad fits sales and support teams that want live transcription and coaching cards on Standard. 8x8 Work is the pick when your calling crosses borders and you need unlimited calling to 14 countries at the entry tier.