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Home / Business tools / Business Phone Systems / 8x8 Work
7.8 Tested Aug 19, 2026 by Team RankingRight

8x8 Work (X2) review 2026

Unlimited calling to 14 countries on the entry plan and a serious contact-centre platform above it — the pick when the phone bill crosses borders

PriceFrom $24 · checked Sep 11, 2026
Call quality4.5 /5
Five users120 $/mo

Is the 8x8 Work Worth It?

Best for international calling. 8x8 is the right answer for a business that calls other countries every day and the wrong one for a five-person office that calls the next town. Its contact-centre path is the strongest here.

8x8 Work Pros & Cons

Pros
  • Unlimited calling to 14 countries at the entry tier — nothing else here comes close
  • Call recording included on X2 rather than upsold
  • Strong call quality on our international test calls
  • Contact-centre, quality management and analytics in the same platform
Cons
  • $120 for five seats — the most expensive entry plan in the ranking
  • Admin console is built for larger deployments
  • Onboarding is sales-led

8x8 Work at a Glance

7.8 Editor Score
Call quality & reliabilityBlind scoring of 40 recorded calls per system on the same connection, plus dropped calls, jitter under load, and the provider's published uptime.
26/30
FeaturesAuto-attendant, ring groups, voicemail transcription, SMS, video meetings, call recording, analytics, and what sits behind a higher tier.
21/25
Setup & adminTime from sign-up to a working number, porting an existing number, the admin console, desk-phone support.
12/15
IntegrationsCRM, helpdesk, Microsoft and Google integration, and the API.
9/10
ValueMonthly cost for five users on the plan our office actually needed, at annual billing, including fees and taxes we were quoted.
10/20
Reader ratingNo reader ratings yet — not part of the score
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Own one? Rate it:

Rubric v1: Call quality & reliability 30 · Features 25 · Setup & admin 15 · Integrations 10 · Value 20. Score = Σ ÷ 10, locked Sep 11, 2026. How we rank.

Where to buy — prices checked Sep 11, 2026

8x8 — $24

Best priceVisit Site

8x8 Work specifications

Entry plan24 USD/user/mo
Five users120 USD/mo
Unlimited US callingYes, 14 countries on X2
Business SMSYes
Video meetingsYes, up to 500 participants
Call recordingYes, included on X2
Voicemail transcriptionYes
Published uptime SLA99.999%
Call quality (our score)4.5 /5

Why it scored 7.8

8x8 is the right answer for a business that calls other countries every day and the wrong one for a five-person office that calls the next town. Its contact-centre path is the strongest here.

Where it loses

Price; small-office fit.

Still the right pick for

International and contact-centre operations.

8x8 Work7.8 · $24
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