Figo (Accident & illness, 100% option) review 2027

What problem does Figo pet insurance solve, and what do you get?

Figo is built for owners who want the largest share of a vet bill paid back, and who want it paid back quickly after an accident. The headline fact is the reimbursement ceiling: Figo offers 70–100% reimbursement, and 100% is available — no other insurer in the test offers it. The accident waiting period is one day, the shortest in the test, so cover starts almost immediately after you sign up. On higher tiers the annual payout is unlimited, which matters when a single surgery runs into four figures. The Pet Cloud app stores your pet's records, finds vets and includes 24/7 vet chat, so the paperwork side of a claim lives in one place. The trade-off is structural: exam fees and dental are paid "powerups", meaning add-ons, and the 100% option raises the premium sharply. Owners who want 100% back and a good app are the right fit.

How did Figo score 8.1 in our testing?

We scored Figo across five criteria, and the breakdown shows where the value sits.

• What is covered — 24 out of 30. We read the policy, not the marketing page, and checked accidents, illness, hereditary and congenital conditions, dental disease, behavioural therapy, prescription food and exam fees.
• Limits & exclusions — 17 out of 20. We looked at annual or per-condition payout caps, age limits, waiting periods, how a pre-existing condition is defined and whether curable ones can be reinstated.
• Price — 16 out of 20. We priced four test pets at 80% reimbursement with a $500 deductible and tracked how much the premium rises with age.
• Claims & payout — 15 out of 20. We assessed how claims are filed, published processing times, direct payment to the vet and complaint volume in state insurance filings.
• Wellness & extras — 9 out of 10. We checked optional wellness plans, 24/7 vet lines, multi-pet discounts and whether the deductible shrinks in claim-free years.

The two strongest areas are coverage breadth and limits, and the weakest is claims and payout, largely because Figo does not pay the vet directly.

What does Figo do better than most pet insurers?

Four things stood out in testing. First, 100% reimbursement is available — no other insurer in the test offers it, and that single option changes the arithmetic on a large bill. Second, the accident waiting period is one day, so a new policy is useful almost at once. Third, the Pet Cloud app stores records, finds vets and includes 24/7 vet chat, which is more than most rivals put in an app. Fourth, unlimited annual payout is available on higher tiers, so a serious illness is not capped by a fixed annual number. Our measured quotes came in at $40/mo for a 2-year-old Labrador and $20/mo for a 3-year-old domestic cat, with an annual cap ranging from $5k to unlimited depending on the plan.

What is actually in the Figo policy, and how is it built?

The structure is straightforward, but the add-ons matter. Reimbursement runs 70–100%, and deductibles run $100–$750. Unlimited annual payout is available on some plans. Waiting periods are 1 day for accidents, 14 days for illness and 6 months for orthopaedic conditions. Exam fees are covered only through a powerup add-on, and dental illness is also a powerup add-on. There is no direct vet payment. Wellness is available as a powerup. There is no upper age limit, so older pets can still be insured. Our quotes were $40/mo for the Labrador and $20/mo for the cat.

How does Figo compare with Embrace, Healthy Paws and Pets Best?

Against Embrace (8.7, $47), Figo is cheaper on our quotes and offers 100% reimbursement, which Embrace does not — Embrace tops out at 90%. Embrace covers exam fees and dental illness as standard, while Figo charges for both as powerups, and Embrace shrinks the deductible $50 for every claim-free year. Embrace also re-covers a curable condition after twelve clear months, and its orthopaedic wait is waivable. Figo's advantage is the one-day accident wait against Embrace's two days, and the 100% option.

Against Healthy Paws (8.6, $43), Figo is cheaper on our quotes and offers 100% reimbursement against Healthy Paws' 50–80%. Healthy Paws has unlimited annual payout as standard, while Figo offers it on some plans. Healthy Paws does not cover exam fees and has no wellness add-on; Figo covers exam fees and wellness through powerups. Healthy Paws' hip dysplasia wait is 12 months, longer than Figo's 6-month orthopaedic wait.

Against Pets Best (8.3, $38), Figo is more expensive on our quotes but offers 100% reimbursement against Pets Best's 70–90%. Pets Best has a three-day accident wait against Figo's one day, and covers exam fees and dental illness on its Plus and Elite tiers rather than as paid add-ons. Pets Best offers direct vet payment at some vets, which Figo does not.

Where does Figo fall short?

The main weakness is add-on pricing. Exam fees and dental are paid "powerups", so the sticker price is not the full price if you want those covered. The orthopaedic waiting period is six months, which is longer than the accident wait and can matter for a young dog. The 100% option raises the premium sharply, so the feature that makes Figo distinctive is also the one that costs the most. And there is no direct vet payment, so you pay the clinic and wait for reimbursement.

Is Figo worth the price?

Figo's price summary is $40. Our measured quotes were $40/mo for a 2-year-old Labrador and $20/mo for a 3-year-old domestic cat. That sits above Pets Best at $38 and below Healthy Paws at $43, Embrace at $47 and Trupanion at $68. The caveat is that the 100% reimbursement option raises the premium sharply, so the effective cost depends on which reimbursement level you choose.

Who should buy Figo pet insurance?

Figo is still right for owners who want 100% back and a good app. If you want the largest possible share of a vet bill reimbursed, the shortest accident wait in the test and an app that holds records and offers 24/7 vet chat, Figo delivers. If you would rather have exam fees and dental built into the base price, or you want the clinic paid directly, look at the rivals above instead.