Top 10 CRM Software & System in 2025

Pipedrive is a highly-rated CRM software built with a sales-centric approach, helping teams close deals more efficiently. Designed by sales professionals for sales professionals, it offers a comprehensive suite of features, including advanced CRM tools, sales pipeline management, email marketing, web visitor tracking, lead generation, and workflow automation. Pipedrive’s intuitive interface and automation capabilities streamline operations by eliminating repetitive tasks, allowing businesses to focus on growth.

Whether you're a startup, small business, or large enterprise, Pipedrive offers scalable solutions with flexible pricing plans, including an option to save up to 17% on annual subscriptions. The platform’s mobile app ensures you can manage sales on the go, while its vast marketplace of over 350 integrations helps businesses customize their CRM experience to suit their needs.

Pipedrive’s unique activity-based selling approach prioritizes actionable steps that lead to successful conversions. With a 14-day free trial, businesses can explore various plans without the need for a credit card, gaining full access to features to find the perfect fit. However, users should note that feature usage limits apply to all plans except the Enterprise tier, which provides unlimited access to essential tools.

Customer support is available 24/7 via phone, email, and live chat, with additional resources such as an extensive knowledge base, FAQs, and insightful blog content to help users maximize their CRM investment.

Monday Sales CRM, developed by Monday.com, combines project management capabilities with powerful sales tools to help businesses organize their contacts, tasks, and sales processes in one platform. It offers a free-forever plan, which includes two seats, up to 1,000 contacts, and web forms to capture leads—making it ideal for small teams or startups. However, higher-tier plans require a minimum number of seats, which may result in paying for more users than needed. Businesses can explore the platform with a 14-day free trial, though beginners may find the interface somewhat complex at first.

Key features of Monday Sales CRM include advanced account management, an unlimited contact database, and extensive third-party integrations to enhance productivity. The platform allows businesses to centralize communication, track customer interactions, and automatically merge duplicate records. Sales teams can manage deals, monitor progress with real-time reports, forecast revenue, and create fully customizable sales pipelines and dashboards without any coding knowledge.

The software offers powerful automation features to streamline repetitive tasks, providing insights into team performance, tracking sales activities, and maintaining call and meeting logs. While customer support is available 24/7 through an online help center, community forums, and email, it lacks real-time support options such as live chat or an AI chatbot.

Best for Customer service

Price $25/user/month, billed annually

Free trial Yes

Salesforce’s Customer 360 is more than just a CRM—it's a complete solution designed to enhance marketing, sales, commerce, and customer service in a unified platform. With powerful customization options and automation features, businesses can efficiently manage contacts, optimize workflows, and foster team collaboration to deliver an exceptional customer experience. While many of the advanced features are available in higher-tier plans, the basic plan still provides essential tools to get started.

Customer 360 offers a holistic view of customer interactions, showing activity history, key contacts, and communication records. It integrates seamlessly with Outlook, Google Workspace, and Slack, enabling smooth internal and external collaboration. Users can manage tasks, track customer engagement, and gain real-time insights all in one place.

With tools like Lightning Flow Automation, businesses can automate and customize processes to enhance efficiency. The platform’s AI-powered analytics provide actionable insights, helping sales teams collaborate, manage deals, and monitor the entire pipeline effectively. Additionally, the Salesforce mobile app empowers users to work from anywhere with real-time forecasting and sales tracking.

Salesforce provides extensive learning resources through its Learning page, which includes blogs, success centers with expert guidance, digital courses, and discussion events. However, live chat support is currently unavailable, replaced by an AI chatbot that may not always provide the desired assistance.

HubSpot’s free CRM is an ideal choice for individuals, startups, and small businesses looking to efficiently manage up to one million contacts and drive sales without any upfront costs. As your business grows, HubSpot offers flexible premium upgrades with advanced features and 24/7 support to scale your operations seamlessly.

With HubSpot’s mobile app, your sales team can stay connected on the go—contacting leads via mobile, conducting video calls, sending emails, and engaging customers through live chat integrations. The app also allows users to scan business cards, take notes, set reminders, and track key interactions to ensure no opportunity is missed.

The CRM provides real-time sales tracking and an intuitive dashboard to visualize the entire sales pipeline, giving you actionable insights through detailed reports on team performance and sales activities. HubSpot also helps you stay on top of your outreach efforts with email personalization, direct calls from the CRM, and instant alerts when leads engage with your emails.

To further enhance productivity, HubSpot offers a suite of automation tools, allowing businesses to automate email campaigns, manage leads, and streamline tasks effortlessly. With over 1,160 app integrations, including marketing and sales tools, HubSpot ensures seamless connectivity with your existing workflows.

Why Choose HubSpot Free CRM?

• Comprehensive contact management with up to 1 million free contacts.

• Mobile accessibility for sales and customer communication.

• Powerful automation to streamline operations and marketing efforts.

• Scalable solutions to grow with your business needs.

• Extensive integrations to boost productivity and efficiency.

HubSpot Free CRM is a feature-rich, user-friendly solution that empowers businesses to enhance customer relationships, automate tasks, and drive sales—all at no cost, making it an appealing choice for those looking to grow efficiently.

• Best forFreelancers and solo entrepreneurs

• PriceFrom $16 per month

• Free trial7-day free trial

HoneyBook is an easy-to-use, all-in-one CRM designed to help freelancers and small businesses track leads, communicate with clients, and manage documents seamlessly. With an intuitive workflow, you can efficiently move clients through every stage—from initial contact to invoicing and payments. While the platform offers automation features and basic integrations with popular tools like email, Calendly, and Zoom, it may not provide the depth that larger enterprises require. Despite offering unlimited team members in its subscription plan, HoneyBook’s feature set is best suited for small-scale operations.

One of HoneyBook’s standout benefits is its free migration and setup service, making it an excellent choice for those new to CRM systems. The platform’s user-friendly interface and minimal learning curve allow businesses to get started quickly, with knowledgeable live chat support available when needed. Users can also access a comprehensive knowledge base and join weekly live educational webinars to maximize their experience. Although phone support isn’t available,the variety of support channels ensures help is always within reach.

Whether you're a freelancer or a small business owner, HoneyBook provides an affordable and efficient way to manage your client relationships, streamline operations, and focus on growing your business without technical hassle.

Best For: Companies needing both sales and project management functionalities.
Price: $5 per member per month.
Free Trial: Yes.

ClickUp is a versatile all-in-one platform that serves as both a CRM and project management tool, making it an excellent choice for businesses looking to streamline operations. With features tailored for sales teams, marketers, and customer support, ClickUp helps align internal workflows to deliver an exceptional customer experience. Its intuitive design and comprehensive toolset empower teams to track leads, manage projects, and boost productivity—all within a single platform.

Best For: Beginners seeking a simple CRM solution.
Price: $18/user/month.
Free Trial: 14-day trial.

Capsule is an easy-to-use CRM designed for businesses looking for a straightforward solution to manage contacts, sales, marketing, and projects. It offers a limited free version with support for up to 250 contacts, 50MB of storage, and access to 1,000+ Zapier integrations to automate workflows. Paid plans, such as Professional, Teams, and Enterprise, expand functionality with support for up to 200,000 contacts and increased storage capacity of up to 40GB per account.

While Capsule provides basic sales tools, its workflow automation feature is still in Beta, meaning businesses may find it limited for advanced sales management. Users can customize their sales pipeline, track deals, assign tasks, and gain valuable insights into conversion rates, lost opportunities, and pipeline growth.

Collaboration is made easy with shared mailboxes, allowing teams to stay aligned on client communications. Capsule’s mobile app for iOS and Android ensures users can manage tasks and track sales progress from anywhere.

Customer support includes an extensive video library, blog posts, and an online query form, though response times can take a few hours. Enterprise plan users benefit from additional customer training and implementation support, which isn't available in lower-tier plans.

Capsule is an ideal choice for businesses and individuals looking for an affordable, user-friendly CRM with essential features, though larger organizations may need more advanced sales capabilities.

Best For: Improving productivity and managing sales pipelines efficiently.
Price: $25 per user/month.
Free Trial: 14-day trial.

PipelineDeals is a top contender for small businesses looking to boost productivity and streamline sales operations. With features such as daily reports, real-time status updates, and detailed analytics, it provides businesses with the tools they need to track deals, optimize workflows, and make data-driven decisions.

The platform’s intuitive homepage dashboard offers a comprehensive view of ongoing activities, helping users monitor high-profile and at-risk deals. Clients can track performance metrics, create custom comparison charts, and receive real-time notifications to stay on top of urgent tasks. Additionally, the system includes automated task assignments, lead updates, and AI-driven “Next Step” suggestions, all designed to improve efficiency and drive success.

PipelineDeals offers three pricing tiers, allowing businesses to select a plan that aligns with their growth stage. The Start package covers essential CRM functionalities for small businesses, while the Develop and Grow plans introduce more automation and customization options, making it a scalable choice as your business expands.

PipelineDeals is an excellent CRM choice for small businesses aiming to enhance productivity, monitor team performance, and close deals more efficiently with practical and user-friendly tools.

Best For: Entrepreneurs looking to boost sales and automate processes.
Price: $129 per month (minimum 1,500 contacts and 2 users), billed annually.
Free Trial: 14-day trial.

Keap is a powerful all-in-one sales and marketing CRM designed to help entrepreneurs capture leads, track interactions, and automate customer engagement effectively. It streamlines operations by organizing contacts automatically and offering seamless communication options via calls, texts, and emails—all from one centralized platform. Free expert migration services make it easy to transition from another CRM without hassle.

With robust automation features, Keap enhances customer experiences by delivering timely follow-ups and personalized communication. The platform supports payment processing, making it easier to manage transactions directly within the CRM. However, pricing can add up quickly, with an additional $29 per user and increasing costs as your contact list grows beyond the initial 1,500 contacts.

Keap’s sales pipeline management helps track leads throughout the funnel, and the ability to create multiple landing pages allows businesses to optimize lead conversions. The CRM also provides valuable insights and analytics, enabling users to customize dashboards for a real-time overview of business performance.

Customer support includes US-based phone assistance and 24/7 chat support, though live chat is sometimes handled by a chatbot with delayed agent responses. Additional resources such as blogs, podcasts, and guides offer valuable learning opportunities for users.

NetSuite CRM by Oracle is a powerful, enterprise-grade solution that offers a 360° customer view to help businesses manage transactions, sales, marketing, and analytics all in one unified platform. Accessible via desktop and mobile, it allows teams to seamlessly update and track critical business data, including customer interactions, sales activities, calendars, and timesheets. NetSuite's pricing is customized based on business needs, involving setup fees, annual licensing, per-user costs, and fees for core features and add-on modules.

With built-in reporting and analytics, NetSuite provides deep insights into buyer behavior, lead activities, and sales performance metrics. The platform includes partner relationship management (PRM) tools, enabling real-time collaboration with business partners to streamline operations and improve communication. Additionally, it tracks customer service metrics like call resolution and satisfaction rates to enhance customer experience.

NetSuite automates critical sales and marketing processes, offering forecasting capabilities to improve team performance and create predictable revenue streams. Businesses can analyze real-time sales data and projections to identify growth opportunities and optimize their sales pipeline. The CRM also features native integrations with payment processors and other essential tools, ensuring smooth operations without the need for third-party solutions.

Customer support is available 24/5 from Monday to Friday, 8 AM to 5 PM, with additional resources such as webinars, data sheets, and informative blogs to help users maximize the platform’s capabilities.