NetSuite CRM by Oracle is a powerful, enterprise-grade solution that offers a 360° customer view to help businesses manage transactions, sales, marketing, and analytics all in one unified platform. Accessible via desktop and mobile, it allows teams to seamlessly update and track critical business data, including customer interactions, sales activities, calendars, and timesheets. NetSuite's pricing is customized based on business needs, involving setup fees, annual licensing, per-user costs, and fees for core features and add-on modules.
With built-in reporting and analytics, NetSuite provides deep insights into buyer behavior, lead activities, and sales performance metrics. The platform includes partner relationship management (PRM) tools, enabling real-time collaboration with business partners to streamline operations and improve communication. Additionally, it tracks customer service metrics like call resolution and satisfaction rates to enhance customer experience.
NetSuite automates critical sales and marketing processes, offering forecasting capabilities to improve team performance and create predictable revenue streams. Businesses can analyze real-time sales data and projections to identify growth opportunities and optimize their sales pipeline. The CRM also features native integrations with payment processors and other essential tools, ensuring smooth operations without the need for third-party solutions.
Customer support is available 24/5 from Monday to Friday, 8 AM to 5 PM, with additional resources such as webinars, data sheets, and informative blogs to help users maximize the platform’s capabilities.
Pros
Comprehensive built-in tools and features for end-to-end business management.
Highly customizable CRM to fit unique enterprise needs.
Free product tour available to explore features before committing.
Cons
Online forms require too many personal details, which may be a hassle for potential users.
Pricing details are not readily available and require a quote request.
